FAQ

It's simple! Go to the "My Account" section of our website and create your account. Your loyalty account and customer account are now combined into a single space. It couldn't be easier to enjoy all our special touches!

No worries! Log in to your usual account to activate your access to the loyalty program. We're waiting for you!

With every purchase on our site, as long as you're logged in to your account, you'll earn points. For every euro spent, you'll be awarded 2 points. And that's not all! You can also earn points by completing missions, like following us on Instagram or entering your birthday 🎁. You can find these missions in the "How to earn points" section of your dashboard.

Once you've accumulated your points, you can redeem them for discounts on future orders. Making every purchase even more enjoyable!

You can accumulate points by making purchases and completing missions.

Our loyalty program allows you to collect points with each order: €1 spent on our site = 2 points.

You can exchange your points for a discount code that will be applied directly to your shopping cart. Unfortunately, it is not possible to combine discount codes.

Unfortunately, points cannot be transferred to another account. They cannot be transferred, sold, or combined with points from another account.

Your points expire after 12 months of inactivity. Make sure you use them before this period to get the most out of them!

Please make sure you are logged in to your customer account before placing an order and use the correct email address. Points are only credited if you are logged in at the time of purchase. If you made a mistake, please contact us at contact@lestricotsmarcel.com and we will correct the situation. ☺️

Please also note that if you return or cancel a purchase, the corresponding points will be removed from your balance.

To sponsor a friend, all you need is your first order from Les Tricots Marcel. Once you've completed this step, you can invite your friends by entering their email addresses in the dedicated space on your account.

In return, your friends will receive €10 off their first order, and you will also receive a €10 discount code to use on your next order. A great way to share the Marcel universe and enjoy the benefits together!

For your referral to be considered, the referred person must have never made a purchase on our site and the order must reach a minimum amount of €49. Furthermore, it is not possible to sponsor a family member living under the same roof. The idea is to share the Les Tricots Marcel experience with your family and friends, while ensuring a fair and transparent environment for all!

Yes, of course! As long as each person you refer has never ordered from our site, you can refer as many people as you like. Share the world of Les Tricots Marcel with your friends and enjoy the benefits together!

Coupons are valid for 30 days for you and 7 days for your friend. Make sure you use them within this time frame to take full advantage of your benefits!

Unfortunately, it is not possible to combine multiple discount codes for the same purchase.